Emirates Airline Review

I’ve flown on Emirates twice and this article includes information from two Emirates Airlines reviews that might seem like night and day.

Emirates Airline Boeing 777 Flight to Phuket

I constantly hear great things about Emirates so I was excited to fly with them for my birthday. I flew out of Dulles Airport to Phuket, Thailand on a Boeing 777-300ER (77W) with connecting flight in Dubai. There was a long line since it was Monday and a lot were flying back to Dubai. The employees at the counter were very robotic. I asked the cost to upgrade to first class and was told since I don’t have any miles it wasn’t possible. They allow for 2 Free Checked bags (50lbs) and only one carry-on item (purse or laptop bag) to not exceed 15lbs. I did not know this. I assumed 1 personal item and 1 carry-on so I did have to consolidate prior to checking the bag. In IAD they weighed carry-ons several times before boarding.

Seating:

Prior to the flight, I checked out reviews of the aircraft prior to on seatguru.com . The reviews were right, as the seats were very tight. I compared it to the Southwest flight I took to DC which appeared to have more room. For the rest of my flights, I asked to be moved to bulkhead seats. I’m 5’7 and my knees touched the seat in front. On the flight to Phuket, I had the whole front row of bulkhead seats to myself.

Emirates Airline Review

 

Food on Emirates Flight

I loved the food and free spirits. Depending on where you are seating they may run out of certain items but as a person that only eats fish and chicken, I was able to find something. I had 2 meals and two snacks within the 13 hrs and an example of a snack is a pizza. I felt so full. You can preview the menu before your flight and request a vegan plate. I packed snacks on the carry-on but did not need them and could have essentially checked them. The food menu tends to be in line with your destination.
An Emirates Airline Review

 

Emirates Airline Review

 

 

Entertainment:

The seats have usb ports and several new movies and tv shows. The Wi-Fi was $1.00 for the entire flight. I talked with others who flew out of JFK and theirs was free. $1.00 did not break the bank. 🙂 The wi-fi was good, I was able to post pictures and talk to myself on twitter since I couldn’t sleep 🙂

Emirates Airline Review

 

Dubai Connect:

The only option for a return flight was with a 23 hr and some change layover so Emirates provided hotel, transportation, and food. It has to be requested. Read my full review.

Service:

I was not that impressed with gate agents. I had an issue with my return flight where the flight attendant’s son and husband were traveling on a midnight flight and the child screamed and kicked the whole flight. I complained after the flight about this and not being able to upgrade as well as various passengers leaning up against the exit door and Emirates’ response (3 weeks later):

“I noted also your dissatisfaction regarding your request for the price to upgrade.  Emirates Staff worldwide has had professional customer service training as our goal is to provide the most memorable experience to all of our passengers.  Rudeness or neglect from members of staff is in no way tolerated by Emirates.  We are concerned about your comment regarding the check-in agent attitude and have forwarded your complaint details to Washington Airport Manager for further review and remedial action as necessary.

Further, you advise that one of the crew had a toddler in the flight which did not behave an internal investigation ongoing regarding the matter, Results of internal action taken cannot be divulged, as this information is deemed as confidential.

I would like to assure you that Emirates will never compromise on the comfort and safety of our passengers.  However, it is of particular concern that you have felt sufficiently dissatisfied due to another passenger’s unsafe behavior. While a review of our in-flight log, it did not mention the incident, may we respectfully suggest that should anything ever happen again, you request the help of the Purser on board. The Purser is the person in charge of all the cabin crew on the flight, and can assist whenever possible, and will be able to better assist and/or record a complaint.

Thank you for allowing us to comment on this matter. We are confident that your experience on this occasion was an isolated one. We do thank you for your patronage in flying Emirates, for your patience during this process, and for allowing us to comment regarding this matter.”

I guess I expected more from such an expensive flight but since Dubai is an expensive city maybe my $1,600 (now you can go to Thailand for half of that maybe even a quarter of that) was nothing to them or maybe because this was my first flight with Emirates. Maybe it had something to do with the airline’s partnership with JetBlue? Whatever it is it left me with extreme buyer’s remorse.  

Emirates Airline Airbus 380

A year later I revisited Emirates due to their 2 for one sale that they have a few times a year. We were able to score 2 economy tickets for under $900 from JFK to Milan. The plane is huge. The legroom is still standard. It is better to score an exit row seat when you check-in or at booking. I was excited to see the lavish double-decker plane after my first experience with Emirates.

I would only fly on Emirates if there are Airbuses available and not a partnership with another airline. Please pay close attention when booking. Not all planes are like the ones you see in the commercials and even the commercials only show a first-class experience.

Have you flown with Emirates? What did you like and dislike? Comment with your experience.

 

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A review of Emirates Airlines Boeing 777 and Airbus 380.

 

A review of Emirates Airlines Boeing 777 and Airbus 380.

 

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